Check-In and Boarding

Please check-in and collect your boarding pass at least 30 minutes prior to your cruise departure time. We encourage paperless check-in, you are not required to bring a print-out of your booking.
Boarding commences 15 minutes prior to cruise departure time.

Weather & Numbers

Cruise dates and times may be changed or cancelled due to weather and passenger numbers, please check our daily updates on our website to confirm your cruise.
In certain sea conditions vessel motion may cause motion sickness, please take precautions.

We reserve the right to cancel any cruise based on not meeting minimum numbers or weather conditions and you will be informed within a reasonable time frame of these cancellation for any transfers or refunds.

Refunds & Changes

Changes or refunds can be made up to 24 hours prior to travel at no extra cost (except groups/charters).
Cancellations within 24 hours or no shows will not be refunded.
If we cancel a cruise due to weather or any unforeseen circumstance a transfer or full refund will be offered.

Group Bookings & Charters

Group rates are based on minimum numbers, changes to group numbers may affect price per person.
Final group numbers are required 5 days prior to the cruise, upon which a final invoice will be sent.
After final invoice sent, changes to group bookings and charters only accepted under extreme circumstances.